The satisfaction of our customers is important for us

Are you dissatisfied with our service or with one of Credit Europe Bank N.V.’s products?
Please inform our Call Center by phone or send an email.
You can also air a grievance in written form. Please send your request mentioning your customer number, your account number and copies of relevant information to following address:

Credit Europe Bank N.V.
Afdeling Customer Care
Frankrijklei 121
B - 2000 Antwerpen

The Customer Care department will edit your request and contact you within 4 weeks. If the processing of your claim takes longer, we’ll inform you about this in written form.

If you aren’t satisfied with the answer by Customer Care, you can inform the Bemiddelingsdienst Banken - Krediet - Beleggingen about it. To contact them, please send your complaint to following address:

Bemiddelingsdienst Banken - Krediet - Beleggingen
Belliardstraat 15-17, bus 8
1040 Brussel
Tel. : +32 2 545 77 70
Fax : +32 2 545 77 79
E-mail : Ombudsman@OmbFin.be

How to reach us

Contact Centre: 03/ 206 56 00
E-mail: Your request
Fax: +32 (0) 3 206 56 11

Credit Europe Bank N.V. – Belgium Branch
Frankrijklei 121
B-2000 Antwerpen